Refund policy

We want you and your pet to love every Furralo product. If something isn’t right, we’ll make it right.

Eligible cases: We offer a refund or replacement if your item arrives damaged, defective, or if you receive the wrong item.

Report within 14 days. Please inspect your order when it arrives and contact us at support@furralo.com within 14 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve it quickly.

Not eligible: We do not accept returns or offer refunds for change of mind, incorrect size or color choice, or items that have been used. Sale items and gift cards are final sale.

If your claim is approved, we will either send a replacement or issue a refund to your original payment method. Refunds are processed within 10 business days of approval, and your bank or card company may need additional time to post it.

Please do not send items back without contacting us first. Returns sent without prior approval will not be accepted.

Questions? Contact us any time at support@furralo.com.